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Terms & Conditions

Placing an order with TA Gear Ltd

By placing an order with TA Gear Ltd (t/a Combat-UK) you are accepting the terms and conditions as detailed below.

TA Gear limited will consult with the UKARA database to confirm that the address for postage of any RIF’s is for a valid user.

TA Gear will also confirm the ID of the buyer to ensure they are over the age of 18 year for the sale of restricted items.

If no valid defence is found on the database we will contact the buyer to determine there defence for the purchase of a RIF.

If no defence is available TA Gear Ltd will arrange to have the RIF painted in excess of 51% to comply with the VCRA, this could result in a short delay of the delivery of the item and will also exclude the buyer from our return policy. (this does not effect your rights under the sales of goods act)

UKARA INFORMATION
What is UKARA?

UKARA was formed as a response to the drafting of the Violent Crime Reduction Bill in 2006 which later became an Act of Parliament.

UKARA is an association of UK Airsoft Retailers brought together to protect themselves from prosecution and enable a safe method of selling Realistic Imitation Firearms ( RiF’s ) to the largest of the permitted purchaser groups in the UK; – Airsoft Players.

The onus is on the seller of a RiF to make sure they only sell to a legitimate purchaser, prosecution could result as a failure to do this.

The Governments desire was to have a third party system in place which would track sales to legitimate purchasers of RiF’s, checking their eligibility.

UKARA interest was to provide such a system and make it free to sites and players, and as inclusive as possible for the future of their market, without which they would not exist.

This has benefited all players and game sites, as it has produced a framework acceptable to the Government to allow Airsoft as a sport to remain viable.

The UKARA database keeps a record of all participating Airsoft players and game sites, and is used by retailers and the UKBA for verification of sales and imports.

This information is valid directly from http://www.ukara.org.uk/

 

TERMS OF SALE

ACCEPTANCE 

Any contract for the sale of goods between Seller and Buyer (“Contract”) shall incorporate these terms. No terms or conditions endorsed upon, delivered with or contained in the Buyer’s purchase order, confirmation of order, web order or other document will form part of any contract.

PRICES

Prices are inclusive of Value Added Tax, all local taxes, fees or any other government charges now in force or enacted in the future. If the buyer amends the quantity or delivery date from that specified in the order, the Seller reserves the right to increase prices to reflect such variations. Seller reserves the right to amend accidental errors or omissions. Unless otherwise agreed by the Seller in writing the price for the goods shall be the price set out in the Seller’s price list or on the website.

While trying to ensure that all prices on the Combat-UK website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you immediately and give you the option of cancelling your order or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

DELIVERY

For UK orders, you should normally receive goods within 1-7 working days. We make every effort to deliver goods within the estimated time however delays are occasionally inevitable and we will not be liable for any loss caused to you by late delivery. If the rare circumstance arises whereby we are unable to deliver within our usual delivery time (1-7 working days) and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund.

For all deliveries charges quoted online, TA Gear Ltd reserves the right to change delivery charges once all boxes have been packed. TA Gear Ltd will do what is possible within reasonable efforts to minimise volumetric weight before shipment.

If for any reason the Seller has been unable to deliver the goods on time because the Buyer has not provided appropriate instruction, documents, licences or authorisations, the risk in the goods will pass to the Buyer (including for loss or damage caused by the Company’s negligence; the goods will be deemed to have been delivered; and the Seller may store the goods until delivery whereupon the Buyer will be liable for all related costs and expenses (including without limitation storage and insurance).

TA Gear Ltd will cover items damaged by the shipping carrier unless shipped using buyers own shipping account/courier or FOB dealings.

TERMS OF PAYMENT

Unless otherwise specified on the application and invoice, terms are cleared funds in advance of shipment.

The buyer shall be in default of payment without reminder. In the event of non-payment Seller reserves the right to alter terms of payment, suspend credit and delay shipment or pursue any remedies available at law or under agreement. The acceptance by Seller of any payment after the specified due date will not constitute a waiver of the buyer’s obligations to make future payments on the specified dates.

CANCELLATION

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

RETURNS POLICY

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 7 days in the original packaging and in an unused condition for a full refund less of any postage and re-stocking costs

INTELLECTUAL PROPERTY RIGHTS

Seller retains all intellectual property rights in and to all designs, engineering details and other data pertaining to any goods sold or any compilation, assembly, combination, method or process in which any such goods are used as components, except where such rights are expressly assigned under written agreement executed by a director of Seller

LIMITED WARRANTY

Seller warrants to the Buyer only, that the goods will be free from defects in material and workmanship and will perform to seller’s applicable specification for Seller’s specified standard warranty period of 2 months from the date of delivery of the goods to the Buyer. The liability of Seller hereunder shall be limited solely to replacing or crediting the current purchase price of (at Seller’s option) any defective units which are returned during the warranty period properly packaged and returned to the Seller. In no case are goods to be returned without first obtaining permission and a return authorisation number from seller.

Goods or parts which have been improperly handled or shipped or which have been subject to abuse, misuse, accident, alterations, neglect, improper or inadequate maintenance, unauthorised repair or improper installation are not covered by this warranty. Seller will make the final determination as to the existence or cause of any alleged defect. No warranty is made with respect to custom equipment or goods produced to Buyers custom contract for such custom goods.

Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay.

CLEARANCE LINES

Products sold in our clearance section are sold on an “as is” basis, without any warranty for any purpose. These products are not covered by our warranty.

LIMITATION OF LIABILITY

Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay.

The Seller’s liability arising out of the Contract and or sale is limited to the purchase price paid by Buyer and in no event will seller be liable for any costs of procurement of substitute goods or services by the Buyer, or for any special, consequential, incidental or indirect damage, loss or expense (including without limitation loss or profit) relating to or arising out of this agreement, whether the claim is based on contract, negligence, or any other theory of law or equity, under any circumstances whatsoever even if the Seller has been advised of the possibility of such damage. Loss or expense without limitation includes any liability that may arise out of third party claims against Buyer. These limitations shall apply notwithstanding any failure or essential purpose of any limited remedy provided under paragraph 8 above or under any other term of the Contract

BUYERS DUTY TO GIVE TIMELY NOTICE OF SELLER’S BREACH

Buyer agrees to notify Seller in writing within fourteen (14) days of Buyers discovery of any defective performance, failed performance or other breach of this agreement by seller. Failure of Buyer to provide such notice to Seller within this specified period shall constitute a waiver of the defective or failed performance or other application breach by Seller

BANKRUPTCY


If Buyer (i) becomes bankrupt or insolvent, (ii) commences or has commenced against it bankruptcy or insolvency proceedings or any other proceedings for the settlement of its debts, (iii) makes an assignment for the benefit of creditors, (iv) commences to be wound up or (v) suffers a receiver to be appointed, Seller will be at liberty by notice in writing to cancel this Contract without judicial intervention or declaration of default of Buyer and without prejudice to any right or remedy which may have accrued or may accrue thereafter to Seller and Buyer’s right to possession will terminate immediately

RETENTION OF TITLE

Ownership of the goods will not pass to Buyer until seller has received in full (in cash or cleared funds), notwithstanding delivery and that risk on the goods has passed to the Buyer, all sums due to it in respect of the goods and all other sums which are or become due to Seller from Buyer on any account.

Until ownership passes Buyer holds the goods on trust for Seller and will store the goods separately from all other goods of Buyer or any third party in such a way as that they remain easily identifiable. Buyer will not destroy, deface or obscure any identifying mark or packaging on or relating to the goods. Buyer will maintain the goods in a satisfactory condition and will insure the goods (for their full value) on seller’s behalf against all risks and to the reasonable satisfaction of Seller. Buyer will hold any proceeds of insurance referred to above on trust for Seller and not mix them with any other money.

Any processing and adaptation by buyer shall be affected on Seller’s behalf as manufacturer of the goods but without commitment or liability on the Seller’s part. If such processing or adaptation is effected with goods which are not Seller’s property or if the reserved goods are inseparably connected in any other way with the other goods, Seller shall acquire the co-ownership of the new or single product in the ration of the invoice value of the goods or the market value of such other goods in the absence of an invoice value.

APPLICABLE LAW

Buyer’s acceptance of any goods delivered pursuant to these Terms shall be conclusive evidence of Buyers acceptance of these Terms. Such acceptance shall act as a waiver of any terms and conditions included in Buyer’s order forms or other documents submitted by Buyer that are not acknowledged by Buyer in writing as part of the Contract.

The Contract shall be governed by and construed in accordance with English Law and Buyer accepts the exclusive jurisdiction of the English courts

EXCLUSION OF THIRD PARTY RIGHTS

The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

RETURNS POLICY

Faulty Goods can be returned within 30 days of invoice for replacement. Returns will not be accepted without prior authorisation. Defective goods will be replaced with equivalent products should the original product be out of stock.

  1. The product(s) must be returned within 14 days from the date of issue of the RAN (Return Authorisation Number) number, otherwise the RAN number will be void and the product will not be accepted.
  2. Any shipping costs incurred in returning product to TA Gear ltd are the reseller’s responsibility.
  3. Goods will not be accepted from the carrier unless clearly marked with a TA Gear ltd RAN number.
  4. Warranty will be void unless returned in suitable packaging.
  5. Failure to input the fault description will result in the request being rejected. “Faulty” will not be accepted.
  6. The RAN number is only issued for the goods stated above.
  7. TA Gear ltd standard policy is to replace goods, not to offer credit in exchange for returns. Returned goods will only be credited if they cannot be repaired or replaced by a similar product.
  8. All products will be inspected for shortages; these will be noted and deducted in the case of a credit.
  9. All products will be inspected for damage, in the case of a credit; no credit will be given for damaged goods.
  10. “No Fault Found” goods will be returned.

The buyer is responsible for return shipping expenses under all circumstances.

Some goods are supplied with a manufacturer’s warranty. The reseller may need to contact the manufacturer directly with warranty claims. TA Gear ltd will reasonably endeavour to assist the reseller with warranty claims.

Returns Procedure

The following is a step-by-step guide on how to return products to TA Gear ltd. Our aim is to process returns smoothly and quickly. This can only be achieved if the following procedure is used.

Please contact the showroom on 01438 362922 or sales@combat-uk.com who will email you one to you immediately

  • Fill in all sections relating to account details, including a contact name and telephone number.
  • Always use our stock codes where possible; they can be obtained from our invoices or delivery notes. You should also enter the quantity to be sent back and the original invoice number for each product to be returned.
  • Please describe the reason you are returning each product in the column provided. It is very important to us to monitor any faults that have occurred so that we can ensure repeated problems are eliminated.
  • Email your completed Returns Form to your account manager who will arrange for you to receive a RAN (Return Authorisation Number) by email. This is your unique reference number for this set of returns and will need to be quoted with any subsequent enquiry.
  • Enclose a copy of the Returns Form when returning goods and mark your RAN number clearly on the outside of the box. Boxes returned without a RAN number on the outside will not be processed.
  • On receipt of the package all products will be checked. Any products found which are not TA Gear Ltd or products claimed as faulty that have no fault found will either be held or sent back at customer’s expense.
  • Once completed any necessary replacements will be sent back by post and larger by next day delivery.
  • All returns are dealt with in the order they arrive and we offer a one for one replacement service.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

Cookies are used on our website to keep track of the contents of your Shopping-Cart and to store your details if you select the Remember Me Option; making your shopping experience a lot easier. The Cookies mechanism also works to store all delivery addresses if the address book is used.

Please Note: You can disconnect the cookies mechanism within your browser by going to Tools -> Internet Options -> Privacy and ‘selecting to block cookies. However if you turn- off cookies, you will be unable to place orders or benefit from the other features that use our application .

We never store your credit card details on our servers at any stage.

Data Collected By Our Website Is Used To:
1)            Collect and Process Orders
2)             Administer and Enhance the Website and Service
3)            Issue a Unique Identifier (i.e. Customer Information)
4)           Monitor Customer Account Status Beyond that Required for Individual Purchases
5)         Only Disclose Information to Trusted and approved  third-parties